With our Journeys feature, you can create and customize visual journey maps using actual data within Reveall.
When creating a journey within Reveall, you can:
Create & customize different steps within the journey
Drag & drop insights and findings to steps within your journey
Automatically calculate and visualize the customer experience throughout the journey, based on the sentiment of the findings
Add relevant links to steps within your journey
Add custom quotes, comments and notes to steps within your journey
Please note that Journeys are only visible to admins and contributors, not to read-only users.
Starting a new journey
In order to create a new journey, go to 'Journeys' in the left-hand side bar and then select '+ New Journey' in the top right-hand side.
This will create a new journey. Give it a title, and start adding and customizing steps within the journey.
Adding and customizing steps
Your journey starts with two empty steps. You can rename each step by simply clicking on its title, and you can add new steps too by clicking on 'add step' and giving it a name.
In the library on the right, you'll find all the Findings and Insights from your company's Reveall environment. You can search for a particular Insight or Finding by using the library's search bar or filters. When you've found the one you'd like to add, simply drag it from the library to the step.
No worries if you've dragged it to the wrong one - you can drag and drop them between the different steps too.
The customer experience
Findings all have a sentiment allocated to them. When you add a Finding to a step, it will automatically calculate the customer experience based on the sentiment of the Findings.
Adding links, quotes, comments and notes
Links, quotes comments and notes can all give that little extra emphasis needed to substantiate your findings. There are separate rows for each of these, and you can add as many new rows (you can rename them to whatever you like) for further links, quotes, comments and notes etc.